Pro Theme Design Help

FAQs

1. What are your refund policies?
   We are happy to offer refunds, within 30 days of purchase, if your product is proven to have a technical issue outside of our control (eg server incompatibility). Any bugs found within the software will be fixed as soon as possible, if they are not fixed within 30 days of being reported then we will offer a full or partial refund depending upon the severity of the issue.

   We will not issue refunds based upon cosmetic concerns (eg dislike of color scheme). There are plenty of screenshots and demos available for all themes so this should not be an issue.

   We realise there are often problems outside your control and will consider each problem on a case by case basis. If you think you should require a refund then please contact us via our helpdesk and we will get back to you as soon as possible.

2. What are your support policies?
   We check the forums every working day and occasionally at the weekends to offer as much help and advice we can. Unfortunaltey we do not offer email support.

   Pro Theme Design support covers all technical problems you may have with the theme (eg getting TimThumb, the image resize script, up and running) however we do not offer support for customisations and modifications outside of the relevant theme documentation.

   Our themes are designed to function smoothly with the latest version of WordPress. We can not promise support for the use of third party applications (ie WordPress plugins) but will be happy to help at our discretion.

3. What are your licensing policies?
   All of our products are licensed under the same license as WordPress, the GPL – there is more information on the GPL license available on the WordPress Codex. Support for Pro Theme Design products will only be given to those who purchase a Pro Theme Design product.
4. Can I upgrade one of your products?
   Assuming you have purchased a single/ basic license then we would be more than happy for you to upgrade to the developers/ multi site license. All you have to do is login to your accounts control panel and you will find a special coupon code for upgrading to the next version minus the cost of whatever you have paid so far.
5. What is the difference between a Single site (or Basic) and a Developers license?
   The core difference between the Basic and Developers licenses are the support we give. A Basic license will only give you our support for a single website, whereas a Developers license gives you support for all websites. Additionally a Developers license will get you Photoshop (PSD) files to assist with your theme modifications, and a 20% discount off future developers purchases that you may make from us.
6. How often are products upgraded? Are they always free?
   It varies from product to product, but we try to make announcements on the blog. You can also check in to your account and download upgrades at your leisure. Usually when a product has been consistently and significantly upgraded after 1 year, we charge for upgrades.
7. Who are Plimus? Are my payment details safe?
   All payments and purchases are done through a third party payment provider that specialises in these types of services so they have world class systems for protecting purchasers data – in fact we don’t even get to see your payment information. We can see who bought what but we are not allowed access to your credit card information.
8. Do you offer theme modification or help with customisation?
   Creating themes for your use is our passion. We like to create flexible usable themes and unfortunately this takes up all of our time so we are not available to make modifications or do custom work.
9. What browsers do you support?
   We support all modern browsers with our themes. Firefox, Chrome, Opera and Safari will be fine with everything we build. Internet Explorer 7 & 8 will also work. Unfortunately Internet Explorer is not fully supported. Whilst we strive to make our themes work in as many browsers as possible we do not support outdated browsers. Ideally all themes will be usable, but Internet Explorer is likely not to have all the functionality of the up to date browsers.